Refund policy

All sales are final.

Because each piece is handcrafted and often one-of-a-kind, we do not accept returns, exchanges, or order cancellations once an order has been placed.

If your order arrives damaged or there is an issue with your shipment, please contact us at builttoroamdesigns@gmail.com within 24 hours of delivery, including your order number and clear photos of the item and packaging. We’ll review your message and may offer a solution at our discretion, but we are not obligated to provide a refund or replacement.